Account Closure

How to Close Your Account

You may close your Dublin Poker Club & Casino account at any time, for any reason. There is no fee or penalty for account closure.

Option 1 — Through the App

• Navigate to Settings > Account > Close Account
• Select your reason for closure (optional, but helps us improve)
• Confirm your decision
• Your account will be deactivated within 24 hours

Option 2 — By Email

Send a request to info@dublinpokerclub.com from the email address registered to your account. Include your full name and membership number. We will process your request within 2 business days.

Option 3 — In Person

Visit the Club during opening hours (6:00 PM – 6:00 AM) and speak to a staff member at reception. Bring your photo ID for verification.

If You Are Closing Due to Gambling Concerns

If your reason for closing is related to problem gambling, please let us know — we will:

• Prioritise your request and process it immediately
• Add you to our self-exclusion register to prevent future entry to the Club
• Provide you with contact details for support services:

You can request gambling-related closure through any of the methods above, or by calling us directly at 089-4900187.

What Happens to Your Remaining Balance

If you have funds in your digital wallet at the time of closure:

• Cash withdrawal: Collect your balance at the Club cashier during opening hours
• Bank transfer: Request a transfer to your bank account (Irish/EEA IBAN required). Processing takes 1–3 business days.
• You must complete KYC verification before any withdrawal if you have not already done so
• If you do not claim your balance within 6 months of account closure, we will attempt to contact you. Unclaimed funds will be handled in accordance with applicable Irish law.

Data Retention After Closure

When your account is closed, we retain certain personal data as required by law:

All other personal data is deleted or anonymised within 30 days of account closure. For full details, see our Privacy Policy.

Reactivation

Standard Closure

If you closed your account for non-gambling reasons, you may request reactivation by:

• Contacting us at info@dublinpokerclub.com or visiting the Club in person
• Verifying your identity (you may need to provide updated documents)
• Agreeing to the current Terms of Service

Reactivation is typically processed within 48 hours. Your previous gaming history and loyalty status may or may not be restored, at our discretion.

Gambling-Related Closure / Self-Exclusion

If you closed your account due to gambling concerns:

• A minimum exclusion period of 6 months must pass before you can request reactivation
• You must contact us in writing (email or in person) — reactivation is not available through the App
• A 24-hour cooling-off period applies after your reactivation request before access is restored
• We may require a conversation with a trained staff member to discuss responsible gaming before your account is reactivated

Account Closure by the Club

We may close your account in certain circumstances, including:

• Breach of our Terms of Service
• Failure to complete identity verification within a reasonable timeframe
• Suspected fraud, money laundering, or other criminal activity
• Regulatory or legal requirements

If we close your account, we will notify you and arrange return of any legitimate funds in your wallet, unless prohibited by law or regulation.

Contact Us

Leaving is always your choice. We will make it easy and handle your data with care.