Deposit & Withdrawal Policy

Overview

Your digital wallet in the Dublin Poker Club & Casino App allows you to manage funds for use at the Club. This policy sets out how deposits and withdrawals work, including methods, limits, processing times, and the identity verification requirements that apply.

All financial transactions are subject to our anti-money laundering (AML) obligations under Irish law.

Deposit Methods

Credit or Debit Card (via Stripe)

• Accepted cards: Visa, Mastercard
• Processing: Instant
• Minimum deposit: €10
• Maximum deposit: €5,000 per transaction (subject to your deposit limit settings)
• How: In the App, navigate to Wallet > Deposit > Card and follow the prompts

Card payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Dublin Poker Club & Casino does not store your full card details.

Cash at the Cashier

• Available: During Club opening hours (6:00 PM – 6:00 AM, 7 days a week)
• Processing: Instant — funds are credited to your digital wallet immediately
• Minimum deposit: €10
• Maximum deposit: €10,000 per visit (amounts above this threshold require enhanced AML checks)
• How: Present your membership card (digital or physical) at the cashier and hand over the cash. You will receive a digital receipt in the App.

Important Notes on Deposits

• All deposits are for the purpose of gaming at Dublin Poker Club & Casino only
• Funds deposited via card cannot be withdrawn to a different payment method without completing full KYC verification
• We reserve the right to refuse deposits where we have concerns about the source of funds

Withdrawal Methods

Bank Transfer

• Processing time: 1–3 business days from the date of approval
• Minimum withdrawal: €20
• Maximum withdrawal: No upper limit (large withdrawals may require additional verification)
• How: In the App, navigate to Wallet > Withdraw > Bank Transfer, enter your IBAN, and confirm

Bank transfers are made to Irish and EEA bank accounts only. The account must be in your name — we do not process transfers to third-party accounts.

Cash at the Cashier

• Available: During Club opening hours
• Processing: Immediate, subject to cash availability
• Minimum withdrawal: €10
• Maximum withdrawal: €5,000 per visit (larger amounts may require advance notice of 24 hours)
• How: Present your membership card at the cashier and request a cash withdrawal. You will receive a digital receipt in the App.

Important Notes on Withdrawals

• All withdrawal requests are subject to identity verification and AML compliance checks
• If you deposited via card and have not completed full KYC, we may require verification before processing any withdrawal
• We aim to process all withdrawal requests within 24 hours of receipt, though bank processing times are outside our control

KYC Requirements

Know Your Customer (KYC) verification is a legal requirement under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010–2021.

When Is KYC Required?

• Before your first withdrawal of any amount
• Before any single cash deposit or withdrawal exceeding €2,000
• Before cumulative deposits or withdrawals exceed €5,000 within a rolling 12-month period
• At any time where we have reasonable grounds to verify your identity or source of funds

What Documents Are Needed?

• Government-issued photo ID — passport, national ID card, or Irish driving licence
• Proof of address — utility bill, bank statement, or government correspondence dated within 3 months
• Selfie — for biometric matching against your photo ID

These can be uploaded through the App (see our ID Verification page for full details) or presented in person at the Club.

Processing Time

KYC verification is typically completed within 24 hours of document submission. During peak periods, this may extend to 48 hours. You will be notified via the App and email once verification is complete.

Anti-Money Laundering Compliance

Dublin Poker Club & Casino is fully committed to compliance with Irish AML legislation. As part of this commitment:

• We monitor transactions for unusual patterns or activity
• We may request information about the source of funds for large or unusual deposits
• We are obligated to report suspicious transactions to the relevant authorities (the Garda Síochána and the Financial Intelligence Unit of Ireland)
• We may freeze or withhold funds where we have reasonable suspicion of money laundering, terrorist financing, or other criminal activity
• We maintain comprehensive records of all transactions in accordance with regulatory retention requirements

We will never disclose to you whether a suspicious transaction report has been made (“tipping off” is a criminal offence under Irish law).

Transaction Limits Summary

All limits are subject to your personal deposit limit settings (see Responsible Gaming) and AML thresholds.

Fees

• Dublin Poker Club & Casino does not charge fees for deposits or withdrawals
• Your bank or card issuer may apply their own charges for card transactions or incoming transfers — these are outside our control
• Currency conversion fees may apply if your bank account is not denominated in Euro

Refunds & Chargebacks

• Deposits made in error may be refunded upon request, provided the funds have not been used for gaming
• If you initiate a chargeback through your card issuer for a legitimate deposit, your account will be suspended pending investigation
• Abuse of the chargeback process may result in permanent account closure

Contact Us

If you have any questions about deposits, withdrawals, or our financial policies:

Your funds, handled with care and full transparency.